Frequently Asked Questions
1. What is the purpose of the app?
The app allows customers to select a pickup point during the checkout process, making it easier for them to have their packages delivered to a local pickup location.
2. Is the app compatible with all shipping carriers?
The app supports most major carriers such as GLS, PostNord, DHL, USPS, and FedEx. If your carrier is not listed, you can contact support to discuss the options. Please include the carrier's API documentation and login credentials to the carrier.
3. How do customers select a pickup point?
On the checkout page, customers will see an interactive map or a list where they can choose their preferred pickup point based on their address.
4. Can I customize the design of the pickup point section?
No, the app follows Shopify's standard layout and cannot be altered outside of what Shopify offers.
5. How does the app handle updates to pickup points?
Pickup points can be updated automatically every night to ensure they are up to date with what the carriers offer.
6. Does the app require technical knowledge to install?
No, the installation process is user-friendly and requires no coding. A step-by-step guide is included with the app.
7. How much does the app cost?
The app has a monthly or yearly subscription fee, based on your preference. You can see our pricing in the billing section or in the app.
8. What should I do if I encounter issues with the app?
You can contact the app’s support team via email.
9. Can I see which pickup points customers select in their orders?
Yes, information about the selected pickup point is displayed in the order overview, so you can easily see where the package should be sent.
10. How do I pass the information to a WMS, carrier, or other 3rd party?
Your partner can extract the pickup point information directly through Shopify.
You can read more about how to on Shopify's website here: Shopify Pickup Point Generator